01.
Compliance
Programs that work in practice and hold up under supervision.
Compliance & anti-corruption
- Crime prevention models under Law 30424.
- Anti-bribery (ISO 37001) and compliance (ISO 37301) management systems.
- Codes of conduct, internal policies and training.
- Outsourced compliance officer.
- Ongoing oversight and periodic updates of the program.
Anti-money laundering (AML/CFT)
- AML/CFT manual and Code of Conduct under SBS Resolution 789-2018.
- Appointment and registration of the compliance officer with the SBS.
- Ongoing support for the compliance officer and periodic reporting.
- Training for staff and senior management.
- Support during SBS inspections.
Personal data protection
- Compliance with Law 29733 and its Regulations.
- Privacy policies, consents and data processing agreements.
- Data protection officer.
- Handling inspections by the National Personal Data Protection Authority.
- Team training.
Consumer protection & advertising
- Review of contracts, terms and conditions and customer service channels.
- Review of advertising and promotions.
- Complaints Book (Libro de Reclamaciones).
- Defense in proceedings before Indecopi and the courts.
- Consumer protection compliance programs.
